The creation of human beings is not accidental; rather, human beings have been sent to planet earth for a specific purpose. Accordingly, they have been assigned some special responsibilities and duties. The human heart is filled with a special tendency to love and sacrifice, which gives human beings a sense of responsibility of lending a helping hand to needy people. Helping the needy and weak is one of the primary responsibilities of all human beings, besides being the fundamental duty of every person towards their fellow beings. Had Almighty God created human beings solely for the purpose of worship, then the angels were enough for this purpose as they always remain busy in worshipping the Almighty and keep chanting His majestic names to glorify Him all the time.
It can be aptly said that every human being has been assigned with certain fundamental duties and some special responsibilities irrespective of status, position or rank and fulfilling these responsibilities and duties with honesty is part of the purpose of their creation. If man refuses to do so or shows carelessness towards his responsibilities, then he falls from the state of being ‘the noblest creation’ and is to be counted among animals who have no such special duties and responsibilities. Such kind of people become responsible for the various miseries of other people.
When we analyse the present scenario of our society, we find that the government offices and government institutions are the places where these duties and responsibilities assigned to human beings are either violated or a deaf ear is turned to requests of needy people. It is here that people have to confront the worst experiences of their lives. These institutions and offices have become the central places where human rights are violated and human beings are made to suffer unnecessarily. The claims of government authorities of eradicating the menace of corruption and favouritism seem to be merely hollow slogans when we visit a government office or institution for some personal or public grievance or some other assignment.
Inefficient, inexperienced and arrogant employees in government offices make common people suffer badly and their behaviour towards common people is very rude. Some employees remain busy either in gossip or with their smartphones during the working hours. If sometimes, for pity’s sake, an employee listens to our problems, his behaviour towards us is so annoying that we feel afraid to communicate our problems or clear our doubts. He behaves as if he feels pity on us and shows his mercy towards us, despite knowing that he is a public servant and government has appointed him to solve the problems of common masses.
After getting appointed in government departments, most of the employees forget the fact that they have been deployed to help common masses and redress their grievances and problems. They forget their duties and responsibilities and behave like dictators. While entering a government office, a person first of all confronts the lowest grade Class IV employee, whose behaviour is always rude. Such employees always talk in a high tone and harass the visiting people unnecessarily in order to show their supremacy. Though it is a common saying that nobility, kindness and gentleness always bear the fruit of respect and honour, but nowadays government offices are the places where these etiquettes and attributes of a person are treated as his idiocy, illiteracy, stupidity and ignorance, and resultantly he is treated rudely, harshly and inhumanly.
Though this piece of writing has highlighted the negative aspects of most of the government employees regarding the execution of their duties and responsibilities, but the fact cannot be denied that there are many government employees who work honestly and perform their duties with zeal and zest. They are well aware of their responsibilities and they try their best to help the common folk to ease their problems. Their behaviour towards people is always kind, attentive and sympathetic. But their number is decreasing and these honest, talented and dedicated employees also get defamed by other dishonest, negligent and careless employees.
At the end, it must be said that though a person may be working in any institution, he may be affiliated to any agency and may be having any rank, but he will accomplish his duties and responsibilities only if he is God fearing and has a sense of responsibility. He will do justice with his duties only if he will keep listening to the voice of his conscience, as we can run away from everything except from our conscience. So every sensible person should impart moral and religious education to his kids along with modern education to shape their character so that they become aware of their duties and responsibilities. At the same time, every government employee must be aware of the fact that he has to be answerable for his deeds before Almighty God on Doomsday, so he must work honestly and perform his duties and responsibilities with full dedication, honesty and truthfulness. Every government employee must deal kindly and cooperatively with common masses, so that he does not feel ashamed of his deeds on the final day of judgement.

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Abid Hussain Rather