Srinagar: The BSNL Jammu and Kashmir on Monday asked its broadband customers to reactivate their connections which they have put in safe custody or else they will be allotted to new customers amid a rising demand under the prevailing circumstances. A statement issued by the service provider here said that the demand for its broadband connections had increased amid the prevailing COVID-19 lockdown particularly when schools were switching to online modes of education. The prospective customers are making a beeline and are visiting the field offices of the company in all the districts demanding the broadband connections, BSNL J&K said.
Though the company is making every effort to provide the internet facility in every nook and corner of the valley, but the acute shortage of broadband ports in most of the exchanges is hindering the expansion of the serivices, it said. Many customers, who have for some reason of the other put their broadband connections in “safe custody” have virtually left the connections defunct thereby further compounding the problems. Even though, the BSNL had switched to alternate modes of high speed internet by roping in new internet mediums like FTTH (Fibre to Home) and Wireless internet broadband, the demand of the broadband on landline is still increasing, it said. The company said it is reaching out to all these customers, who have put the connections in safe custody with a request “to reactivate these broadband connections immediately or the company will be at liberty to cancel their request and issue these ports to the new customer as per the demand”. The statement asked such customers to visit their nearest telephone exchange for activation of broadband lest the company will proceed for the cancellation of their demand unilaterally.