Airline had cancelled discounted tickets citing system error
Srinagar: The Patiala House Court in New Delhi on Friday granted relief to 16 Shia pilgrims from Kashmir by directing the private airlines, Oman Air, to reissue discounted tickets to them so that they can continue with the pilgrimage to Iran. The tickets were cancelled by the airlines at the eleventh hour citing “system error” as the reason. The tickets were sold to them at discounted prices under “the Republic Day sale”.
As per the order, the Civil Judge at Patiala House Court, Justice Nupur Gupta, granted relief to the 16 Kashmiri pilgrims who had approached court against the illegal ticket cancellation by the Oman airline after selling tickets on discounted prices under the sale.
“After hearing our arguments in presence of the advocate of Oman Air, the court directed the airline to reissue tickets to 11 travellers as per their original travel dates and also to reschedule and reissue the tickets of 5 travellers who could not board the flight on Friday,” Adv Uzma Ashraf told Kashmir Reader. She was representing the complainants along with another lawyer, Adv Amandeep Singh, in the Patiala court.
The pilgrims had filed the petition against Oman Air after it had cancelled their tickets stating that the low fares were a system error and that customers would be given a full refund. It refused to acknowledge that the fares were part of a “Republic Day special offer”.
However, as per the complaint, Oman Air website had displayed low fares ranging from between Rs 6,700 to 7,500 on the Delhi-Tehran-Delhi sector on January 24, 25 and 26, although the regular fares are close to Rs 39,000.
“Seeing such low fares, hundreds of people, particularly from the Shia Muslim community, which travels to holy sites in Iran and Iraq for annual pilgrimage, had booked these tickets from across India. However, from January 27, the airline issued circulars stating that the low fares were a system error, and customers would be given a full refund. It refused to acknowledge that the fares were part of a Republic Day special offer following which the petition was filed,” the court said.