SRINAGAR: Appreciating the role of IT officials in smooth functioning of e-governance and terming IT sector as “backbone” of SMC (Srinagar Municipal Corporation), Juanid Azim Mattu, corporation mayor, on Friday said that more initiatives should be taken to increase efficiency of grievance cell.
He further suggested the upgradation of android mobile application to make it user-friendly so that public in general can register their complaints regarding sanitation, street lights and other allied functions of the corporation at ease, an official handout read.
He said “there should be at least fifty people deputed from all the heads of the corporation that shall include enforcement, sanitation, building permissions, etc. with all the required infrastructural and technological support so that full-fledge call centre is established within the corporation”, it read.
Mattu underlined that officials “should be prompt” to take up the grievances through helpline, official emails and on social networking sites.
“Besides upgradation of the grievance cell and core deliverable website, the redressal/disposal mechanism should be more efficient and in a time bound manner,” he added.