SRINAGAR: On the directions of the Governor that there should be speedy and quality disposal of public grievances, Umang Narula, Principal Secretary to Governor took a review meeting with various heads of departments of Kashmir Division to review its functioning.
Those who attended the meeting included chairman, J&K SSRB, Chief Engineer (PHE), Chief Engineer (R&B), Chief Engineer (PDD), Director, Food Civil Supplies & Consumer Affairs, Director, Social Welfare, Additional Deputy Commissioner, Budgam, Additional Deputy Commissioner, Baramulla, Mission Director, ICDS and Addl. Deputy Commissioner, Srinagar.
The heads of Departments were impressed upon to dispose of the complaints/grievances within the prescribed time lines so that delivery of citizen services at grass root level is ensured with greater accountability. It was further suggested that the internal grievance redressal mechanism should be institutionalized at the departmental level to respond to the urgent grievances and demands of the general public on most immediate basis.
The Grievance Cell received 26,821 complaints/grievances of which 26,181 have been dealt with/forwarded to the concerned quarters for timely redressal and only 305 complaints/grievances are under process.
All the three Advisors to the Governor have been regularly meeting and hearing the grievances of delegations/deputations and individuals as per the notified schedule. The three Advisors to Governor have attended 907 delegations and 832 individuals from 17th July till date. All the grievances received by the Advisors have been dealt with/forwarded to the concerned Field Officers/Departments for their immediate redressal/disposal.
In total, during this period, 28,904 grievances were received, 28,394 have been dealt with/forwarded to the concerned quarters for timely redressal and 305 grievances are under process.