SRINAGAR: A comparison of the Governor’s administration in Jammu and Kashmir and the former PDP-BJP government shows that the former has been more effective than the latter in addressing public grievances.
Since mid-June when Governor’s Rule was imposed in the state, the administration has disposed of more than 20,000 grievances out of the 21,000 it has received. Only 288 complaints are pending, shown as “under process” in official records.
The grievances have been addressed by the three advisors to the Governor during meetings and public hearings of delegations and individuals, as per the government’s notified schedule. The three advisors have heard 1,023 delegations and 1,017 individuals from July 17 till date. All the grievances received by the advisors have been referred to the concerned field departments for their immediate disposal. Besides, the advisors have been asked by the Governor to take stock of the grievances pertaining to their respective departments on regular basis, and also to review the disposal of the grievances from the nodal officers of each department.
Under the PDP-BJP government, out of just 6,000 grievances received by the chief minister’s grievance redressal cell in the years 2015 and 2016, only 2,298 were disposed. The rest are still hung somewhere. An example of the functioning of the cell, or lack of it, is illustrated by the case of RTI activist Raman Sharma, whose grievance despite three reminders issued by the CM’s cell was not addressed.
The grievance cell was introduced in Jammu and Kashmir government by former chief minister Omar Abdullah in 2009. In Omar’s time it was more effective than the PDP-BJP coalition government. The grievance cell is supposed to dispose of the complaints it receives within 15 days.
The disposal of grievances may be more effective if the government forms such cells at district levels. At present, all grievances are received at a central office.