Reliance Jio’s ‘poor network, no data services’ irks Pakharpora subscribers

Reliance Jio’s ‘poor network, no data services’ irks Pakharpora subscribers
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Demand tower installation

Junaid Dar

Chrar-i-Sharief: With an aim to reach every nook and corner of the India and initially attracting customers by its offers, some villages in Kashmir still wait to get Reliance Jio towers installed to become a part of India’s fast growing telecom network.
In one such case, the company has failed to install a tower in the Pakharpora area of Budgam district which irks the customers due to poor network and no data service in the area, however, people in the area hope to get a tower installed soon.
According to subscribers, Reliance Jio organised many SIM-distribution camps in the area with a “fake promise” to install tower in the area on priority but the area still waits for the tower in order to overcome network related issues.
Complaining about its poor network and no data service in the area, many subscribers said that the area, a model village and pilgrimage site attracting scores of people every day, “is without a Jio tower and the visitors using Jio network face problems in the village”.
“When the network was launched in Kashmir, I borrowed a connection standing in a long queue for hours because of its bumper offers and at the same time they promised that its network will be strengthened in every part of Kashmir,” Basit Nabi a subscriber from the Pakherpora area pursuing Bachelor’s in Physical Education at Ganderbal told Kashmir Reader.
“When I reach my home I need to change SIM card in my phone to maintain contact with my friends and relatives living at other places as they often complain that my phone remains switched off which is not the case, therefore, Jio subscribers here are bound to carry alternate SIM cards,” Basit added.
A group of subscribers while talking to Kashmir Reader said that they borrowed the Jio connection from the places of their work or education as they were not aware about the poor service of the network provider in the villages, maintaining that they would haven’t otherwise subscripted to the network.
They also complained that they face tough time once they are home and said that “the tower in the village will also cover the surrounding areas which also lack Jio towers”.
“See, Jio got its fame because of the internet bonus it provides to the customers and I also subscribed to it for the same reason but, in my village, every Jio user feels bad because of its poor network and for me, being a student, it is very costly to maintain two SIM cards as I cannot pay hefty amounts to maintain the two,” said one of the students from Pakherpora studying in Srinagar.
He further said that during his stay at Srinagar, he was hugely benefitted from Reliance Jio but faces severe problems once he reaches his native village missing important online updates from his college. “Once I enter my village the internet stops working giving a feeling of the Dark Age – without any connectivity to the outer world,” he added.
Despite repeated complaints, no step has been taken to install a tower in the town leaving the subscribers in anger and frustration. “Many times we brought this issue to the notice of the telecom company, but till date nothing happened,” an angry Shaista, another student from Pakherpora, told.
Meanwhile, Planning Manager, Reliance Jio (Kashmir Division), Showkat Ahmad told Kashmir Reader that the fibre installation was under process to provide uninterrupted service to the subscribers. “Presently, we are sharing tower with Airtel but in absence of media it is defunct because villagers from the nearby village of Pakherpora made it tough job for us to complete the project as they stopped our work and were demanding separate tower for their village”, “it will take some time to make the site functional” Showkat said