SRINAGAR: To ensure prompt redress of complaints received from the public, Governor N N Vohra chaired a meeting to review the functioning of the state government’s Grievance Cell and the current status of the complaints lodged on-line by the general public on www.jkgrievance.in. The Governor directed that an immediate notice should be issued to inform the public that they should continue to register their complaints and grievances online at the web portal jkgrievance.in, which is being maintained both at Jammu and Srinagar. The Governor decided that while his secretariat shall watch the progress of enquiries/investigations he shall personally monitor all grievances/complaints to ensure that they are timely and fruitfully dealt with.
Principal Secretary to Governor has stated that any member of the public, who has any complaint/grievance should feel free to register his complaint on-line at www.jkgrievance.in or dial Toll Free Nos: 18001807004, 18001807005 and 18001807007. He added that complainants may also contact the officers who have been made in charge of grievances on the landline numbers, (0194) 2502591 and 2501262 for Kashmir division, and (0191) 2566182 for Jammu division.
Moreover, those who are unable to register their complaint online may forward the complaints to Governor’s Secretariat, Raj Bhavan, Srinagar–190001; e-mail: firstname.lastname@example.org, Twitter handle: @jkgrievance
The governor directed officers of the Grievance Cell to ensure against any delay whatsoever in seeking reports from the concerned officers/departments and further ensure that the complainant is informed thereafter. All cases in which a complaint/grievance has not been satisfactorily settled shall be put up to Governor who is entrusting responsibility on Chief Secretary.