Gondola staff manhandled by tourists

Gondola staff manhandled by tourists
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SRINAGAR: Several employees of the JK cable car corporation (JKCCC) manning the Gondola service at Gulmarg, including a manager, were manhandled and badmouthed by a group of tourists at Gulmarg on Wednesday, officials said.
Manager JKCCC Riyaz Ahmad told Kashmir Reader a group of tourists had gone to convey a complaint to a manager who was later manhandled.
The tourists, as per Riyaz, had agreed to take a Gandola ride from level 1 to level 2 and return without de-boarding. However, he said, the tourists on reaching the spot refused to stand by the statement they had given in written.
“It was a closing time for Gandola, and we had to fix a technical glitch on it. They family members including women meekly requested us to allow the ride because they had to leave Kashmir next day,” Riyaz said.
“On reaching the spot, however they argued with the caretakers of Gandola to allow them to alight from it. They refused politely. When they returned, they met the manager who agreed to investigate, but in return he was caught by his collar, and then bad mouthed,” he added.
The tussle led the employees of cable car to file a complaint.
SHO Gulmarg Muhammad Hussain told Kashmir Reader that after receiving the complaint, he talked to both the parties, and got it mutually resolved.
One of the tourists from the group told Kashmir Reader on the condition of anonymity that they were not allowed to get down from Gandola at the track 2, but he did not say anything about the scuffle with the employees. When asked by the newspaper, he requested, not to write. The group of seven tourists had come from Haryana and Delhi.
An employee of the JKCCC said that they face such issues from tourists on daily basis. However they tried to maintain calm and respond professionally.
“Our employees have exhibited restraint and professionalism. Despite a manager was manhandled, and bad mouthed, he was still ready to address the complaints. His primary investigation has also revealed employees have done no wrong,” he added.

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