JAMMU: Regional office of Reserve Bank of India has inaugurated Financial Literacy Week-2018 under the theme “Customer Protection”.
Regional Director RBI, Thomas Mathew, General Manager RBI Ashok Kumar Mattu, Chairman & CEO J&K Bank Parvez Ahmad, DGM NABARD Geeta Singh besides other senior officers of RBI and other banks were present on the occasion.
During the inaugural programme, Regional Director said “to fulfill the objective of financial literacy for financial inclusion, this year, we have selected the themes of KYC (know your customer), exercising credit discipline, grievance redressal and going digital as part of the financial literacy week”.
He further said that RBI will be piloting an initiative where non-governmental organisations will be collaborating with banks to extend outreach through innovative and participatory methods at the block level.
He also said that customer protection as theme for the Financial Literacy Week-2018 will focus on creating awareness among customers about financial products and services, good financial practices and going digital.
The consumers were made aware that in case of unauthorised digital transaction if bank is informed within 3 days, the liability of the account holder is zero. Resolution of complaint is to be done by the bank concerned within a period not exceeding 90 days from the date of receipt of the complaint, he said.