Anantnag: There appears no respite for consumers from pestering Airtel services in Kashmir as hundreds of customers continue to report about erratic cellular services in their areas.
Kashmir Reader received several complaints from Airtel subscribers explaining how the broken cellular services have affected their work. They said they are neither able to call or access internet.
A customer told Kashmir Reader that he has stopped paying monthly bills because of “no” or “poor” services on the network. “They (Airtel) are befooling customers. They claim they’re providing 4G services on their network in the Valley, but in reality the claim is bogus. It takes time to send a text message, leave aside browsing internet,” said an Airtel customer from Srinagar.
Kashmir’s well-known radio jockey Sardar Nasir Ali Khan told Kashmir Reader that he was fed up with the network. “And it is after Airtel has installed a signal-booster inside my home,” said Khan, adding that couldn’t solve the problem.
“I don’t think they have a functioning 4G network here in Kashmir. They are fooling people,” Khan said.
He has also posted on his Facebook page in criticism of Airtel services, where dozens of people have posted their own grievances with the network. “Internet is coming and going off. Don’t know what has happened to them. I am disappointed,” wrote one Facebook user, Haamid Bala, commented on Khan’s post.
Another user, Vickrant Singh, wrote, “Airtel sucks.”
People from other parts of the Valley have also made calls to Kashmir Reader, recounting their woes with the network.
“I have been complaining of poor network at my home here in Bugam village of Kulgam district since the last six months now, but to no avail,” said Tariq Ahmad.
Another customer from Tral Gowhar Ahmad said he was facing worst call drops and slow internet and he had complained about it to Airtel but to no avail.
The users Kashmir Reader had quoted in the earlier story acknowledged that the Airtel team visited their locations and have in turn acknowledged that the network was not working properly in their areas.
“Airtel team visited my place and they acknowledged the problem exists,” an Airtel subscriber said.
The reporter talked to company’s Chandigarh based PRO, Priyaranjan Vaid, regarding the issue. Vaid took some numbers, with complaints of poor service, from the reporter and assured immediate action in the regard.
However a Srinagar based “consultant” of the company, Khursheed Aalam, responded with a demeaning text to a story published earlier.