Anantnag: Once a big name in telecom sector, Bharti Airtel, better known for its services, has over the last few months taken a downslide leaving consumers across Kashmir valley in absolute irk and frustration.
Subscribers from many parts of the valley have been complaining of poor network and data services by the company.
Many subscribes, Kashmir Reader talked to, complained that the company has been unable to rectify whatever the “glitch” was in their network, despite repeated complaints registered with the operator by many of them.
“I have been using Airtel network for the past many years and never has their network been so poor,” said Younis Ahmad, an Airtel customer from Awantipora area of Pulwama district.
He said the company’s network as well as data services have taken a downslide over the last few months, affecting his work.
“My contacts tell me that my phone remains off most of the times which is, however, not the case. I have my phone always switched on but the network snag tells the caller it’s switched off,” Ahmad complained.
Another customer from Bijbehara area of Anantnag district told that he has made multiple complaints regarding the poor network but “the company turned a blind eye towards the problems”.
“The network mostly goes rogue in the evenings when it becomes a struggle to place a single call on the network,” the consumer, Suhail Ahmad, told Kashmir Reader.
Consumers from main town Anantnag, parts of Srinagar, Kulgam, Shopian and several other parts of the valley have similar complaints against the network.
“There are times when it takes ten to fifteen minutes for a WhatsApp message to get delivered. The SMS services have also taken a hit and the messages often remain undelivered,” a consumer from Bemina area of Srinagar told.
He said he has to rely on an alternate number from another network for his calling despite paying hefty amounts in bill.
Bharti Airtel is right now one of the costliest networks in Kashmir valley and charges more on its services than most of the networks charge for similar services.
“Earlier it was fine because the company provided good services. But now that the services are poorer than most of the networks, it’s criminal on their part to charge more than their counterparts,” said Akash Ahmad, a consumer based in Dalgate area of Srinagar.
While the local employees of the company pick calls as per their own will, Kashmir Reader contacted Bharti Airtel’s Chandigarh based Public Relations Officer (PRO), Priyaranjan Vaid.
Vaid asked this reporter to provide him numbers of consumers facing issues, which the reporter did.
“I will share these numbers with network team to have a conversation with them and closely watch the concern for resolution,” Vaid assured.