‘Deficient services’ by Pawan Hans Ltd: LMD to file case in consumer court

JAMMU: Taking cognizance of commuters’ complaint, the department of Legal Metrology has established a case against the helicopter passenger service provider M/S Pawan Hans Limited for ‘deficiency in services and adopting unfair trade practices’, an official press note issued Saturday read.
As per a LMD spokesperson, the complainant paid fare charges for his travel from Jammu to Rajouri one day in advance and after few hours of wait they were provided boarding passes. However, later they were left in between and other persons who came later were boarded in the chopper leaving the complainant along with family members stranded at the airport without any justification from the management of M/S Pawan Hans Ltd.
“Since the aggrieved commuters could not reach their destination and neither their money was refunded, they filed a complaint to the department for deficiency in services by the service provider”, he added.
The spokesperson said that the inspection of record revealed that boarding passes were issued to the persons but they were denied service at the last minute.
The department served a notice to the management of M/S Pawan Hans through their GM northern region but no reply was received from their side except telephonic message for granting time to reply, he added.
He further informed that government being the custodian of rights of consumers under Consumer Protection Act, the department took the record related to travelling of the commuters and issued final notice to the service provider for deficiency in service, adopting unfair trade practices and making the commuters suffer despite being charged for travelling, the press note read.