Complaint against Vivanta for selling bottled water at `180

Complaint against Vivanta for selling bottled water at `180

Aakash Hassan

Srinagar: A top hotel in Srinagar, Vivanta, is flouting government norms by charging rates about ten times more than the maximum retail price (MPR) of packaged water. A tourist on Thursday complained that after dining at the hotel’s restaurant, he was charged Rs 720 (seven-hundred and twenty) for four bottles of water, each costing twenty rupees as MRP.
As per government norms, packaged products should be sold at hotels and restaurants at the printed rates only.
The rates in this posh restaurant are so high that two Ristas cost eighteen-hundred rupees, the invoice of the restaurant reveals.
“This is happening all over the country and we have to charge extra. Why did the person have to take bottled water? He could have ordered for simple water and that was free,” one of the managers of the hotel, wishing not to be named, told Kashmir Reader.
Minister for Food, Civil Supplies and Consumer Affairs, Chowdhary Zulfkar Ali, said on this matter, “This is absolute violation (of rules) and I will look into it.”
“Rates on products like cold drinks and bottled water cannot be more than the printed price,” he said, assuring action will be taken in the matter.
Tourists visiting Kashmir often complain of extra charging in restaurants, but the government has so far not conducted any checks.
Secretary CAPD, Shafiq A Raina, said that he had received the tourist’s complaint and the issue has been forwarded to officials for action.


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