Launches two-years device replacement for available Lava phones
SRINAGAR: Lava International Limited, a leading Indian multi-national company in the mobile handset industry on Monday launched the first of its kind remarkable offer for the benefit of its consumers, an official press note read.
According to the press note, the company announced that on purchase of every Lava mobile phone, either a feature phone or a smart phone, purchased between August 16, 2017 and October 30, 2017 (both days inclusive), the customers will be entitled to avail two-year warranty on the available devices. The scheme which is worth Rs. 249 for a smart phone and Rs. 149 for a feature phone would be available free of cost.
Upon purchasing a Lava device, the warranty scheme will be applicable on the device by default. To avail the facility, the customer will have to retain the original bill and present it at any of the wide-spread Lava service centres across India in case of an accidental damage.
Commenting on the launch of this exclusive consumer offer, Gaurav Nigam, Senior VP, Head of Product, Lava International said, “It is an exciting time for us as we gain a stronger foothold of the Indian mobile handset market. As a leading homegrown mobile phone brand, we are committed to deliver the most valuable customer service and focus upon consistently improving buyer satisfaction. This one-of-a-kind offer would enable our customers to receive a completely new device and not a refurbished one in replacement of their accidentally damaged handset.”
He added, “At Lava, we constantly aim to provide the most reliable facilities to our customers to help them gain maximum value from their purchases and strengthen their faith in our products and services.”
While the warranty would be valid on the entire mobile handset, the warranty on accessories for feature phones would be valid for 6 months only and the warranty on accessories for smart phones would be valid for 6 months along with 12 months warranty valid on TP/LCD. The warranty can be availed for a replacement from a Lava authorized service centre only. The offer will commence from the day of purchase and SIM activation, the press note added.