NEW DELHI: The GoI Ministry of Petroleum and Natural Gas, Friday launched MoP&NG e-Seva, a dedicated grievances redressal platform on Social Media for all queries and grievances relating to Oil and Gas Sector.
The service was launched by Minister of Statefor Petroleum and Natural Gas, Dharmendra Pradhan.
MoP&NG e-Seva, is a dedicated grievances redressal platform on Social Media for all queries and grievances relating to Oil and Gas Sector.
This portal will be a single point interface for all customers to reach out to the government for addressing their feedback or grievances related to Oil & Gas Sector on social media. MOPNG e-Seva will also deliver 24 x 7 support for consumers.
The e-Seva portal will serve as a single point for queries on Twitter and Facebook to begin with; and other social media platforms in due course. A team of Nodal Officers from Oil Companies and Allied Services have been formed to address issues on real-time basis.
Conversations are being tracked on real-time basis and a standard operating procedure has been put into place for immediate intervention and closure by concerned officials of Companies under the Ministry of Petroleum & Natural Gas. While Oil Companies will continue to do regular redressal through their respective channels for complaints redressal, the MOPNG e-Seva is an exclusive integrated portal that would handle queries that are received on the official handles of Petroleum Minister, Petroleum Ministry and MOPNG e-Seva.
For quick intervention and resolution of complaints, consumers can send their feedback or query with compulsory information (Full Name, Consumer ID, Location, Service Agency, Petrol Pump / Depot / Company Details) either on any of the following:
MoPNG e-Seva on Twitter : @MoPNG_eSeva
MoPNG e-Seva on Facebook : www.facebook.com/MoPNG-e-Seva