Kupwara: The state-owned Bharat Sanchar Nigam Limited (BSNL) has snapped the landline and cellphone services in the border quarter of Karnah in north Kashmir for the past two weeks.
Residents from the area said that BSNL exchange has gone dysfunctional and the cellular services are suspended.
A local resident Mohammad Hussain Mughal said that Kupwara-Karnah road is blocked from more than a fortnight now and during this period the lone hope for the people to remain connected with the outer world is through telephone.
“The system is defunct. The people cannot talk to relatives and friends who are outside Karnah. In this situation, the anxiety increases and people plunge into depressing situation,” Mughal said.
“Our children are studying in Kupwara and Srinagar but we are not able to connect with them due to the defunct system of BSNL,” he said.
The two telephone exchanges in Karnah—at Tangdhar and Taad, are currently defunct.
A local BSNL official on condition of anonymity said that they have no advanced machinery to run the system. He said the installed machinery is obsolete but the authorities are reluctant to replace it with the newest machinery.
General Manager BSNL Kashmir did not respond to the calls from Kashmir Reader.
Karnah legislator Raja Manzoor said that he has taken up matter with Chief Minister Mehbooba Mufti and she has assured services will be improved.
“I met Mehbooba Mufti and she assured services will be improved very soon and other networks will be allowed to work in Karnah,” Raja Manzoor said.