New Delhi: Telecom regulator Trai on Friday made it mandatory for telecom operators to provide one rupee compensation to consumers for every call drop effective January 1, 2016.
The compensation will, however, be limited to three dropped calls in a day, Telecom Regulatory Authority of India said in a statement on Friday.
As per the new rule, the telecom operator will have to send a message through SMS or USSD message to the customer who made the call within four hours of a call drop and details of the amount credited to his account.
For post-paid customers, the details of the credit should be provided in the next bill.
The regulator said it’s of the view that the mandated regime would provide relief to customers to some extent and spur players to improve quality of service.
Telecom Minister Ravi Shankar Prasad echoed Trai’s view.
“As far as the tariff is concerned, under the Trai Act, the regulator is the final authority. And once this regulation has been framed, this becomes law of land, binding on operators and the government. Therefore, we welcome it, we hope it will go a long way in addressing the concerns of consumers,” he said.
The minister appealed again to all operators to address the issue of call drops “very seriously”.
“The Vodafone chief was here. I sensitised him… The Telecom Secretary has also spoken to all owners. My office is monitoring it. I hope the issue of call drops will become a thing of the past at the earliest,” Prasad said.
Industry body Cellular Operators Association of India (COAI) estimated that the regulation may force the industry to shell out about Rs 150 crore every day even if half of consumer base in the country faces this problem.—PTI