Srinagar: BSNL will be recreating its data base of nearly 3.5 lakh mobile phone customers in the Valley and has sought fresh customer application form (CFA) from them.
BSNL, with approximately 5 lakh mobile users in the Valley, ranks at third among the mobile service providers.
The last year’s flood destroyed BSNL’s major record of mobile customers which was housed at its main exchange at Lal Chowk, Srinagar.
“Not only did floods destroy our vital equipments worth many crore, we had to suffer the loss of record pertaining to our mobile users,” BSNL’s DGM, M G Mufti told Kashmir Reader.
“The record has to be recreated and for this we have initiated this exercise asking our customers to deposit their photographs along with identity and address proof with us,” Mufti said.
He said the BSNL has customer details well preserved and safe within their softwares, “but having the form in hard format along with signature of the customer is mandatory for a service provider.”
“Under regulations of Department of Telecommunications, we have to maintain the record of every customer,” the DGM said. “Luckily the data base of the landline customers was not damaged in the flood fury.”
BSNL will be sending text messages to its customers asking them to adhere to the new guideline. Not submitting the form in due course of time can lead to discontinuation of the service.
To ease the process for the customers, the BSNL will be accepting forms on all working days at their exchanges here, said the DGM.
Meanwhile, to reduce chances of loss to its machinery and records if a September-like flood hits the Valley again—BSNL suffered losses worth Rs 400 crore in the floods—the company will store most of its equipment in the first floor of its buildings.