Notwithstanding breakdown of service, Reliance charges customers September bill

Notwithstanding breakdown of service, Reliance charges customers September bill

Srinagar: Despite its poor service and inability to restore 3G internet in most of the places, Reliance Communication, India based telecom company, is forcing its post paid customers to pay the full bill for the month of September, when it was completely down in the Valley due to the unprecedented floods.
“It is surprising that Reliance is asking me to pay the bill for the month of September when it was completely out of service,” said Shafat Ahmad, a 3G internet customer from Safakadal here.
“Why should I pay the bill, when I was not able to use the service, which I required most.”
He said despite so much time has passed since the floods happened and all most all the telecom companies have restored their services but still Reliance dongle is not working.
Another customer, Ashiq Hussain Sofi, an IT professional has been also slapped bill of Rs 1,100 for the month of Septmeber, when the Reliance internet was not working.
“Reliance has charged me unjustified bill, and when I tried their customer services to discuss the issue and ask for the waiver, they blocked me and do not take my calls any more,” Sofi said.
Sofi said despite heavy bills, the cellular service is not working properly.
“Reliance claims that the 3G network has been restored at many places but neither at my residence which is near Dargah Hazratbal nor at my work place, Batamaloo its 3G is working, so where is it then working,” asked Sofi, adding, if he has to make a phone call from his Reliance cell phone he has to go to upper story or move out of his home.
Kashmir Reader received complaints from Rajbagh, Nowhatta, Lal Bazar, Pampore, Shopian, Anantang and many other places regarding the poor Reliance services, especially the 3G disconnect.
However, Reliance Communications’ J&K head for customer care, Deep Tandon said no customer will be charged if he/she has not used his phone or internet. “All the customers for September and post flood period will be charged as per the data and services they have utilized,” Tandon said. “There may be few exception but for the majority of the customer, we didn’t charge anything which they have not used. In case there is any one who has been charged despite he has not used the services please send him to me, I will look into his case and provide waiver to him.”
Regarding the poor network and restoration of 3G services, Tandon said, majority of the cell sites have been restored in the Valley and the rest will be restored in next seven to eight days.

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