SRINAGAR: J&K Bank’s New Secretariat branch has been accused of serious harassment by customers.
A group of shopkeepers from Karan Nagar and its adjoining areas told Kashmir Reader that the branch cashiers on Thursday flatly refused to receive currency notes of Rs 10 and 20 denominations without citing any reason.
“When we approached the branch head, instead of addressing our grievances, he used rude and abusive language and asked us to close our accounts,” the shopkeepers said.
“The cashiers don’t accept our cash. Where shall we keep the notes if the bank doesn’t accept it,” they said, adding that previous staff in the branch was quite cordial and customer-friendly.
“Since the new manager and the cashier have joined the branch, they have been harassing us on different pretext,” said the shopkeepers, adding that they have also filed a complaint with the Customer Grievance Cell of the bank, but to no avail.
The shopkeepers urged the J&K Bank chairman to look into their grievances and take strict action against the branch manager.
“If the chairman doesn’t punish the arrogant manager, we will be forced to close our accounts and move to customer-friendly banks like the HDBC Bank and Punjab National Bank,” the shopkeepers said. The bank manager was not available for comment despite repeated attempts to reach him.
Meanwhile, Kashmir Traders and Manufacturers Federation (KTMF) has sought improvement in JK Bank services.
Stating that people of Kashmir are emotionally attached with the J&K Bank, the KTMF appealed the bank authorities to improve services in line with needs of the time.
The KTMF expressed the views at an iftar party hosted by the J&K Bank at its MA Road office. J&K Bank Zonal Head Abdul Rashid Shigan, presidents Muhammad Amin and Ashok Pandita and all cluster heads were present on the occasion.
The KTMF team was represented by its president Muhammad Yasin Khan and other members including Bashir Ahmed Manzoor Ahmed, Aslam Mattu, Haroon Chowdhary, Fayaz Ahanger and Farhan Jan Kitab. The KTMF appealed the J&K Bank to introduce hitech facilities like yearly updates of insurance and renewal on email and SMS.
“Apart from seeking improvement in the customer care system, the J&K Bank was appealed to increase number of cash counters for the benefit of the customers in general who otherwise have to wait in long queues at some places,” the KTMF said in a handout Thursday.
The KTMF president also sought installation of ATMs at Zaina Kadal, Budgam , Khanyar and Regal Chowk on priority. Khan maintained that “people aspire to reap best of the benefits from their very own J&K Bank and that the bank officials should uphold the commitment to come up to their expectations at all times.”
“It was resolved that such meetings would be held after every two months,” the KTMF handout said.