SRINAGAR: PNB MetLife is rebuilding customer relationship that according it had been affected by some mistakes in past.
While inaugurating the PNB MetLife’s branch here, Managing Director and CEO, PNB MetLife Tarun Chugh said, “There have been some mistakes in the past but we have learned from those mistakes and are taking a lot of initiatives to get closer and closer to our customers.”
Chugh also claimed that MetLife remains number one insurance seller in the life insurance segment in the state outperforming LIC with 10 percent of MetLife’s total business sourced from J&K.
The inauguration of the new branch was carried by Chairman and CEO, J&K Bank, Mushtaq Ahmad.
Speaking on the occasion J&K Bank chairman said they pursue the policy that keeps ‘Customer’, whose convenience and concern remains vital to our business and brand image, at the center of our operations.
“We are for professional approach towards business and our customer service is aimed at customer satisfaction that leads to customer delight,” he said.
Terming the services sector as highly sensitive, chairman said that approach to business should not be guided only by commercial interests.
“We are dealing with human beings, so our dealings have to be humble, honest, reliable and credible as people judge us more through the value of our relationship than through the dividends to their investment”, he elaborated.
He described the J&K Bank-PNB MetLife relationship as a strategic alliance to create “a shared value for all the stakeholders at the centre of which are the customers.”
“Our relations have only strengthened since we joined hands in April, 2001. The very idea of the partnership has been laid on the basic premise of facilitating better products and services to our valuable customers across the country,” he added.
Others present on the ocassion included J&K Bank’s Senior Presidents R.K Shah and Abdul Rauf Bhat and J&K Bank President P K Tickoo and Bank’s Vice President Abdul Rashid Shigan.