Omar inaugurates PDD’s Customer Care, Data Centre

Omar inaugurates PDD’s Customer Care, Data Centre

SRINAGAR: Chief Minister, Omar Abdullah Wednesday inaugurated the Centralized data centre along with a state-wide 24×7 Customer care help line of Power Development Department (PDD) at Bemina here.
The customer care help desk would enable consumers to lodge grievances and enquire about their redresal, besides ascertain bill details, payments, causes of power shut down, repair process of transformers, registration of new connections, along with details about the supply and distribution of power in their area.
Omar said that the setting up of this centre is a landmark achievement for the state under Re-structured Accelerated Power Development Reforms Programme (R-APDRP) that will streamline power supply system in two cities and 28 towns of the state.
Omar said that government has launched a special drive by approving mega, small and micro hydel power projects in the state sector, IPP and PPP mode that in future will not only benefit the domestic and industrial consumers but transforming Jammu and Kashmir from power deficit area to energy surplus state.
It was stated on the occasion that the project area coverage with a population of 10,000 and more as per Census 2011 are covered under the programme which constitutes four parts.
Part-A relates to improvement and establishment of base-line data by employing system metering and using IT applications for energy accounting and auditing. Part-B includes regular distribution strengthening projects and Part-C deals with capacity building and trainings while the Part-D relates to third party independent evaluation.
Besides two cities of Jammu and Srinagar, 11 towns in Jammu and 19 towns in Kashmir have been identified as project areas under R-APDRP. The towns are Anantnag, Budgam, Bandipora, Baramulla, Bijbehara, Dooru, Ganderbal, Handwara, Kargil, Kulgam, Kupwara, Leh, Pattan, Pulwama, Shopian, Sopore, Srinagar, Sumbal and Tral in Kashmir Division. While Akhnoor, Bhaderwah, Doda, Jammu, Kathua, Kishtwar, Poonch, Rajouri, RS Pora, Samba and Udhampur in Jammu Division are being benefited under the programme. The programme will facilitate 2,56,679 consumers in Kashmir Division and 2,37,002 in Jammu Division.
The 24×7 Call Centre will be available to the general public for lodging power supply related complaints and redressing the grievances thereof.
The chief minister directed the PDD to involve Khidmat Centres in the programme so that people other than internet users take best advantage of the Data-cum-24×7 Customer Care Centre of PDD.
He said Khidmat Centre Operators should be trained and briefed about this programme so that they render required help to the people.
He stressed on making Customer Call Centre more robust and active. He also directed for giving publicity to the facility launched for public good.
A detailed PowerPoint presentation was presented to the chief minister about the benefits of the new facilities for the general public. It was stated that PDD has digitalized all its consumers in the state besides revenue collection.
The Data Centre at Bemina executed by JKPCC has involving an amount of over Rs 8.5 crore. The Centre is on 9304 sq ft with 3080 sq ft plinth area. The main building comprises ground and three floors. It houses Centralized Consumer Care and state-wide 24×7 Help Desk, Server Frame with 54 services for customer care.
The complex also houses Computer Software Units, Power Sub-Station, Safety Facilities, Data Centre with 45 High-end Services and Customer Care Centre which is situated in the ground floor for the convenience of the customers.
Minister of State for Power, Vikar Rasool, MLA Batmaloo Assembly Constituency, Ifran Ahmad Shah, Commissioner Secretary Power Development Department, A.K Mehta, various Chief Engineers of PDD, District Development Commissioner, Srinagar and other senior officers were alos present on the occasion.