MoPNG e Seva launced for redressal of oil and gas queries

MoPNG e Seva launced for redressal of oil and gas queries

NEW DELHI: The GoI Ministry of Petroleum and Natural Gas, Friday  launched MoP&NG e-Seva, a dedicated grievances redressal platform on Social Media for all queries and grievances relating to Oil and Gas Sector.
The service was launched by Minister of Statefor Petroleum and Natural Gas, Dharmendra Pradhan.
MoP&NG e-Seva, is a dedicated grievances redressal platform on Social Media for all queries and grievances relating to Oil and Gas Sector.
This portal will be a single point interface for all customers to reach out to the government for addressing their feedback or grievances related to Oil & Gas Sector on social media. MOPNG e-Seva will also deliver 24 x 7 support for consumers.
The e-Seva portal will serve as a single point for queries on Twitter and Facebook to begin with; and other social media platforms in due course. A team of Nodal Officers from Oil Companies and Allied Services have been formed to address issues on real-time basis.
Conversations are being tracked on real-time basis and a standard operating procedure has been put into place for immediate intervention and closure by concerned officials of Companies under the Ministry of Petroleum & Natural Gas. While Oil Companies will continue to do regular redressal through their respective channels for complaints redressal, the MOPNG e-Seva is an exclusive integrated portal that would handle queries that are received on the official handles of Petroleum Minister, Petroleum Ministry and MOPNG e-Seva.
For quick intervention and resolution of complaints, consumers can send their feedback or query with compulsory information (Full Name, Consumer ID, Location, Service Agency, Petrol Pump /  Depot / Company Details) either on any of the following:
MoPNG e-Seva on Twitter : @MoPNG_eSeva
MoPNG e-Seva on Facebook :  www.facebook.com/MoPNG-e-Seva

4 Responses to "MoPNG e Seva launced for redressal of oil and gas queries"

  1. Asraf ali khan   March 25, 2017 at 9:48 am

    Why bharat gas tak home delivery charge om gas jasidih
    In deoghar jharkhand

    Reply
  2. Jhumagupta   March 25, 2017 at 11:29 am

    Respected sir,.
    I am sukantagupta Kolkata(Baranagar)W.B.sir,my connection Bharatgas mydelear Name Bengalflame Kolkata Dunlop my consumers no 13956.I have booking reffing booking no130979 on 18.2.2017.8:38 am at present l haven’t supply my gas.pl.sir as soon as possible take this matter. Yours faithfully sukantagupta Gupta. 25.3.2017

    Reply
  3. Ajay   March 25, 2017 at 5:00 pm

    FIROZABAD STATION ROAD PETROL PUMP 10 ‘/. LESS GIVE PETOL & ALSO QUALITY DIFFECTIVE

    Reply
  4. Ankush sharma   March 26, 2017 at 12:34 pm

    Sir me noida se hu or noida me jitni bhi gas agencia he vo sab apne delivery meno ko jo bhi patrolium mantrayalya ki taraf se jo bhi shuvida milti he vo un delivery meno ko nahi dete jase salary, esi, pf jase suvidhao se abhi dur he meri apse yahi request he ki jaldi se jaldi in gas agencio par karvai honi chaye or in delivery meno 9,10 salo se jayda ho gaye kam karte hue. Thank you

    Reply

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