New Delhi: As many as 89 Passport Seva Kendras (PSK) with best-in-class amenities are operating across India as extended arms of the 38 Passport Offices, providing extended reach to passport applicants. According to a press release by the ministry of external affairs, several quantitative and qualitative improvements in the delivery of passport services in the country have been made during the last two and a half years. The Passport Seva Project (PSP), an ambitious Mission Mode Project of the Government of India, is being successfully run in the Public Private Partnership (PPP) mode as part of the National e-Governance Plan. It has emerged as one of the most noticeable statutory and citizen-centric services being rendered by the Government. MIs Tata Consultancy Services (TCS) is the Service Provider for the PSP.
Officials said over the years, there has been an expansion in the volume of passport related services. Government of India rendered 1.15 crore passport and other related services during the calendar year 2016.
The Ministry of External Affairs has engaged closely with the Police departments across the states and the union territories to reduce the time taken in completion of Police Verification Report (PVR) for expeditious issuance of Passports. The Department of Posts has been a valuable partner of the Ministry of External Affairs in the PSP by ensuring timely dispatch and delivery of the passports from the Passport Offices to the registered address of the passport applicants.
In order to streamline, liberalize and ease the process of issue of passport, the Ministry of External Affairs has made several changes towards the end of last year in the realm of passport policy which is expected to benefit the citizens of India applying for a passport. It is expected that these changes in the Passport Rules would further ease the process for passport applicants in getting their passports.
Delivery of passport related services through the POPSK would be yet another citizen-centric measure of the Government in taking IT-driven public services closer to the people of the country. This partnership would be an important step forward enabling the Government to continue to deliver passport related services to the citizens in a timely, transparent, more accessible, and reliable manner through streamlined processes and a committed, trained and motivated workforce.